Frequently Asked Questions

Everything you need to know about your hair care journey with KeraCare.

Are KeraCare products suitable for all hair types?

Yes, our formulas are professionally designed to cater to various textures, with a specific focus on textured, color-treated, and chemically-processed hair to maintain health and shine.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Do you test your products on animals?

Absolutely not. KeraCare is committed to cruelty-free beauty. We do not conduct animal testing on any of our ingredients or finished products.

Can I track my order after it has been placed?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.