Returns & Exchanges

At KeraCare, we want you to be completely satisfied with your hair care journey, which is why we offer a 30-day return policy for products purchased directly from our website. If a formula doesn't meet your expectations, we are committed to making it right through a seamless refund or exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring the bottles are securely sealed to prevent leaking during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing